FAQ

Unurth is a small batch ceramic studio in Southern Washington featuring the work of Jenn Lamb. All pieces are made in Jenn's studio.  

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Pieces are all food safe and microwave safe. While they can be washed in the dishwasher, take care handling and hand wash when you can to extend the longevity of your piece.

Made to Order: Please allow for up to 4 weeks for making and packing of order. While we do our best to get it to you quickly, our studio load can fluctuate. Send us a note about current lead times. 

In Stock: Please allow 3-5 days for packing. Shipping confirmation will be sent when its on its way!

We ship via UPS + USPS. Shipping to the continental United States requires 2-7 day transit.

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Returns: All pieces are handcrafted. There may be slight variation in color, texture, and finish. These are not considered flaws as they give each piece a unique character.

We accept returns within 7 days of receipt. Shipping charges for exchanges will not be refunded. In the event something isn't as expected, please notify us via email with a photo — we will issue a store credit or ship you a replacement piece. Shipping for defective or damaged items is free.

In the event of an item damaged during shipment, please email us a photo within 48 hours of receiving the package to obtain a replacement or refund.

We want you to love your new piece! — please contact us with any questions or concerns.